Return Policy
Return Policy
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Your Satisfaction Guaranteed
At clatens.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
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Eligibility for Returns
To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as when you received it. We accept returns within 7 days from the date of delivery.
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How to Initiate a Return
To initiate a return, please follow these simple steps:
1. Contact our customer service team at clatens.com to request a return authorization number (RAN).
2. Pack your item securely in its original packaging, including all accessories and documentation.
3. Clearly mark the RAN on the outside of the package.
4. Ship the package to the address provided by our customer service team.
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Return Shipping
You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 7 days.
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Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability.
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Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized jewelry
- Earrings (for hygiene reasons)
- Items purchased during clearance or sale events
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Contact Us
If you have any questions or concerns regarding our return policy, please contact us at clatens.com. Our dedicated customer service team is here to assist you.
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Shop with confidence. Experience hassle-free returns. Elevate your satisfaction with clatens.com.